FAQs

📦 Orders & Shipping

1. How long does delivery take?

Delivery within Mauritius takes:

Standard Delivery: 2–4 business days
Express Delivery: 1–2 business days

You will receive a notification when your order is out for delivery.

2. Do you offer free shipping?

Yes!
Orders over Rs 2,500 qualify for free delivery.

3. How much is the delivery fee?

Standard Delivery: Rs 75
Express Delivery: Rs 150

4. Do you ship internationally?

At the moment, we ship only within Mauritius.

🔄 Returns & Exchanges

6. What is your return policy?

We accept exchanges within 30 days of delivery for unworn, unused items with all original tags intact.
Full details can be found in our Return & Exchange Policy.

7. How do I start a return or exchange?

Email us at contact@onemre.com with:

Your order number
The item you want to return/exchange
The issue (e.g., sizing)

Our team will guide you through the process.

8. Can I exchange for a different size?

Yes — as long as the item is unworn, unwashed, and in original condition.
Exchanges depend on stock availability.

👕 Product & Sizing

9. How do I choose my size?

Check our Size Guide (available on each product page).
If you're between sizes, we recommend sizing up for a more comfortable fit.

10. Are ONEMRE leggings squat-proof?

Yes. All ONEMRE leggings are tested for opacity and built for high-performance movement.

11. What material are your clothes made from?

Our fabrics are premium blends designed for:

Stretch
Breathability
Sweat-wicking
Shape retention

Full fabric details are listed on each product page.

12. Will the colours fade?

No — our fabrics are designed to be long-lasting.
Follow our Care Instructions for best results:

Wash cold
Do not tumble dry
Avoid fabric softener

💳 Payments

13. What payment methods do you accept?

We currently accept:

Shopify Payments (cards)
Juice / Bank Transfer

14. Will my name show if I pay by Juice?

No — you can rename the reference from your side.
We only see the transaction ID.

🛒 Orders & Website

15. Can I change or cancel my order?

Orders can only be changed or cancelled before they are processed or shipped.
Email us immediately if you need help: contact@onemre.com